If the tracking doesn't indicate the package as "delivered," we'll promptly send a replacement. In the rare instance that the replacement doesn't reach you, we'll issue a full refund. Our commitment is to ensure our customers are the happiest in the industry. For any concerns, you can click the button to submit a ticket.

For orders to qualify for same-day shipping, they must be placed before 5 PM (EST). Orders received after this time will be shipped the next business day.

Please note that we do not ship orders during the weekend. Orders placed after 5 PM (EST) on Fridays will be shipped on Monday or the next business day.

We provide nationwide shipping and guarantee delivery anywhere in the United States, with very discreet, unmarked packaging for your privacy. If, for any reason, your order does not reach you, we will replace it or issue a full refund to ensure your complete satisfaction.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

We offer discreet and secure delivery to your doorstep. Once your payment is completed, our team ensures that your order is packaged safely and delivered using trusted shipping carriers. You'll receive tracking information to monitor your delivery.

Unfortunately, we don't ship directly to Brazil. However, our representative in Brazil is Volcom Imports. You can connect with them through Instagram @volcomimports or check their website here.

Please double-check your mailbox and with neighbors. If it's still missing, reach out and we’ll help resolve it.

Not at the moment, however, if you place your order before 2 PM PST, we’ll ship it the same day. USPS usually takes 2-4 business days to complete delivery.

If your USPS tracking doesn’t update for more than 5 days, or your package doesn’t arrive within 14 days, we will issue a free replacement. Please contact us so we can verify the tracking and get your order re-shipped.